LATE PAYMENT NOTICES AND ACTION

ATTENTION CLIENTS FOR DOMAIN AND HOSTING!

DOMAIN CLIENTS:
Please do not be late renewing your domains. Domains that are over due can result in loss of your domain. Clients have until 30 days to renew domain after the expiration date. Clients that FAIL to renew domain FOR ANY REASONS are responsible for the loss of domain. Once they are 30 expired, it is out of our hands. Please keep both your billing and DOMAIN details up to date at all times. We only send out email notices for renewing domains (snail mail invoices are not sent).

HOSTING CLIENTS:
It seems that too many people are allowing hosting invoices to go past 30 days over due. Please remember this is an automatic billing system which means it does it's job and does it WELL. If you are late with your hosting payment please note the following actions: (these actions are automatic!)

14 days over due from due date - billing will "automatically" apply 20% fee - 10% late fee and 10% activation fee
14 days over due from due date - billing will "automatically" suspend account temporarily until payment is received. Once you make payment on your account, the billing then automatically unsuspends and re-activates your account. If your account is not activated, please contact us using support ticket.

30 days over due from due date - you will get only ONE FINAL notice to pay your bill. After 60 days your account will be removed from the server "terminated" AUTOMATICALLY done by the billing system. DO NOT be late paying your invoices.

CANCELLATION REQUESTS: Unless specifically requested, we do not terminate or delete accounts until 60 days the billing then removes your account automatically. We do this to give you time to move your files off as neccessary or make backup. This is our way of thanking you for making cancellation request (remember you can access your files using our IP number).

BILLING PRICES (not the same or request billing cycle change)

A few folks have noticed increase in their billing, please double check make sure its not an additional cost for ADDITION to your account for example (additional bandwidth, space, or add on addition to account). If you are unsure, please put in a ticket we will gladly explain or fix any problems you may have or see.

If you are paying annually and want to pay monthly just give us a holler, or if your paying monthly want to pay annually, let us know! We will gladly adjust your billing to suit your needs payment cycle that works for you.

NOTE SUBSCRIPTION PAYMENTS! (monthly, semi, quarterly)
Please do not make a habit being late on subscription payments. Continous late payments on subscription accounts will result to limitation of semi annual or annual payments. Please remember that late payments result in 25% late fee charges.

06/23/2008

View RSS Feed

Powered by WHMCompleteSolution