http://www.hostdesigncenter.net/billing/announcements.php Mon, 23 Jun 2008 00:58:49 MDT http://www.hostdesigncenter.net/billing/announcements.php?id=6 Mon, 23 Jun 2008 00:00:00 MDT Now that we have moved into our new server and settled from hectic support request to help everyone working smoothly overall, we are now changing our support system. Please note the new system of getting the most from your support system. MESSENGER We are glad to help you via messenger if the server should fail or your unable to reach us via email or support ticket. We will gladly assist you via messenger at any time for any reason. Please note that we may not always be available but do feel free to leave us a message. We do recommend you put in a ticket for emergancies. PRIVATE EMAILS We will continue to decline support sent to our private emails (any email that does not consist of the domain title "hostdesign" or "designhost" center or other hosting names. This means we discourage you from emailing our ISP emails for example "bresnan, comcast, or other" due to the fact these are our private emails. We do allow you to email our ISP emails only if you are unable to reach us due to server down time. HOSTING DOMAIN EMAILS All replies or emails sent to our hosting email will be accepted however, we do not promise quick or fast reply especially if you reply to emails with our first name in the title. Emails sent to thehosts are sent to all supports, but private named emails are not, therefore, you may not get quick response. Emails sent directly to us are considered low priority, can take up to 24-48 hours of reply depending on who it is sent to and the order of support tickets submitted. SUPPORT TICKET We STRONGLY encourage everyone to continue to use the support ticket for many GOOD reasons! For one, if it is an emergancy one of us will likely reply to you within 12 or less hours. Secondly, if one of us is away "vacation" or other we can still access ticket support on any computer anywhere, this is not only handy for us but for you as the clients. Thirdly, replying and submitting to tickets only will allow us to recongize if all requests were answered or unanswered or if the problem is solved or unsolved. Direct replies via email, get confusing to us, as we are not always sure who replied and if the problem is resolved, we may even assume it is answered and you get no answer at all. The support tickets are still stored up to several months even after they are closed you can re-open the ticket if your problem is not solved, this let's us know what was already done to help solve your problems quicker. ADDRESS AND PHONE NUMBERS PLUS EMAIL SITUATIONS We do have address available in the Knowledge base if you need to contact us via snail mail. We also have fax number, cell number, and other contact resources, however you must be logged in to view this information to help prevent spam both email and via phone. Thank you for your understanding why we keep this private. In addition to phone numbers and emails, note that spam is a growing problem we do often change our emails to prevent our email boxes from flooding of spam, this really decreases our ability to provide quick decent support to you. This is another reason why we discourage you from using emails and use our ticket support. http://www.hostdesigncenter.net/billing/announcements.php?id=7 Mon, 23 Jun 2008 00:00:00 MDT I, April Buscher, as the owner of the hosting, domain, and web design services will be moving to a new home between June 26th - July 14th. Due to my situation, our current house has been sold but new house is not ready we will be living randomly with relatives and friends until our house is ready. This means I will have access to the ticket support (do not want to download emails on someone else's private computer) so if you need assistant I recommend you use the ticket support during these days. Lizz will be here to help assist you during these dates. Note that the address will change via snail mail please update your records. Thank you for your attention on this matter and promise to continue offering you the best support and services. April Buscher http://www.hostdesigncenter.net/billing/announcements.php?id=8 Mon, 23 Jun 2008 00:00:00 MDT ATTENTION CLIENTS FOR DOMAIN AND HOSTING! DOMAIN CLIENTS: Please do not be late renewing your domains. Domains that are over due can result in loss of your domain. Clients have until 30 days to renew domain after the expiration date. Clients that FAIL to renew domain FOR ANY REASONS are responsible for the loss of domain. Once they are 30 expired, it is out of our hands. Please keep both your billing and DOMAIN details up to date at all times. We only send out email notices for renewing domains (snail mail invoices are not sent). HOSTING CLIENTS: It seems that too many people are allowing hosting invoices to go past 30 days over due. Please remember this is an automatic billing system which means it does it's job and does it WELL. If you are late with your hosting payment please note the following actions: (these actions are automatic!) 14 days over due from due date - billing will "automatically" apply 20% fee - 10% late fee and 10% activation fee 14 days over due from due date - billing will "automatically" suspend account temporarily until payment is received. Once you make payment on your account, the billing then automatically unsuspends and re-activates your account. If your account is not activated, please contact us using support ticket. 30 days over due from due date - you will get only ONE FINAL notice to pay your bill. After 60 days your account will be removed from the server "terminated" AUTOMATICALLY done by the billing system. DO NOT be late paying your invoices. CANCELLATION REQUESTS: Unless specifically requested, we do not terminate or delete accounts until 60 days the billing then removes your account automatically. We do this to give you time to move your files off as neccessary or make backup. This is our way of thanking you for making cancellation request (remember you can access your files using our IP number). BILLING PRICES (not the same or request billing cycle change) A few folks have noticed increase in their billing, please double check make sure its not an additional cost for ADDITION to your account for example (additional bandwidth, space, or add on addition to account). If you are unsure, please put in a ticket we will gladly explain or fix any problems you may have or see. If you are paying annually and want to pay monthly just give us a holler, or if your paying monthly want to pay annually, let us know! We will gladly adjust your billing to suit your needs payment cycle that works for you. NOTE SUBSCRIPTION PAYMENTS! (monthly, semi, quarterly) Please do not make a habit being late on subscription payments. Continous late payments on subscription accounts will result to limitation of semi annual or annual payments. Please remember that late payments result in 25% late fee charges. http://www.hostdesigncenter.net/billing/announcements.php?id=4 Sat, 03 May 2008 00:00:00 MDT TERMS OF TASK AND PROJECT COMPLETION FOR WEB DESIGN CLIENTS ONLY Effective as of May 3, 2008 The terms of task and project (new or updated) web site task is our guarantee to you projects get done according to the deadline or within 7 days of the project sent (ONLY VIA SUPPORT TICKET) where the task will be stored on the database until completed. Please note that this Term is voided if projects are sent via email, please use the support ticket for sending projects. When projects are sent, they will automatically be assigned a seven day deadline for completion unless otherwise I assign a deadline for projects I feel will take longer.   COMPLETITION RULES AND PAYMENT AGREEMENT (Designer and Client) Full Update or Project Fees are applied if project is completed within seven days of project turned in for completition or within the deadline date. 50% discount will be deducted for any project not completed witnin seven days or the deadline assigned. 100% discount will be assigned (means project will not be billed at all) if it is not completed within 14 days after project is turned in or 14 days after the deadline assigned. For every seven days the project is not completed according to the deadline or project assignment date, we will credit customers $5.00 per week project is not completed. Credits will be issued in the biling area, where clients can use the credits to pay for hosting, domain, or future design projects. PLEASE NOTE THAT notices will be sent out globally to all customers (design and hosting) if I will be out of town, project assignment date will actually begin the day after my return from any vacation or out of the office scheduled dates. Please check the announcement for these scheduled dates. Our business is important to us and important that you as our customer your site is also important to us as well. This new term and agreement will give you guarantee as a client to the projects to be completed or we will simply deduct the cost due to late completion. http://www.hostdesigncenter.net/billing/announcements.php?id=5 Sat, 03 May 2008 00:00:00 MDT ATTENTION DESIGN & HOSTING CLIENTS! Due to the Mother's Day Weekend approaching may 10th-11th, all of our offices (design and hosting) will be closed to basic support and projects. Please note we will continue to offer emergancy support during this weekend but only emergancies, all other requests and support will be put on hold until Monday May 12th. HAPPY MOTHER'S DAY! http://www.hostdesigncenter.net/billing/announcements.php?id=3 Fri, 25 Apr 2008 00:00:00 MDT OK new billing means learning new things, I realized that I totally messed up the billing for installment clients thinking that the paypal subscription would break down payment of subscription monthly, but no it was yearly, what was I thinking? Blonde moment but hey I am human LOL I will be spending the weekend re adjusting the billing, anyone that wishes to pay installments, just give us a holler so we can adjust your billing for you :)  April & Lizz   http://www.hostdesigncenter.net/billing/announcements.php?id=1 Sat, 12 Apr 2008 00:00:00 MDT Welcome to our whole new billing introduction! This billing not only is going to make my life easier but your life easier as well. A lot of the billing is automatic so that orders are processed without waiting, and the references and resources available without heavy searching. The ticket support now combined with the billing will also make it much easier to contact us when you need billing, technical or order help. We hope that you will enjoy the new billing and overall contact/ticcket/reference system much better. http://www.hostdesigncenter.net/billing/announcements.php?id=2 Sat, 12 Apr 2008 00:00:00 MDT Clients will now be required to use the ticket support for contacting us for any and all issues. All direct email requests will be redirected to do a ticket support (required). Here is why:  1. There is two ofus working on the technical support for our business, it is very confusing when we both receive emails and both replying to email and both fixing issues unaware the other is fixing or replying to the email. This causes a lot of confusion for us, and can result in careless and frustrating support services on our part. Please use the tickets for this reason alone. 2. Tickets can be left open if the issue is not resolved, sometimes one of us starts working on the issue and have to leave and the other takes over. Again this causes confusion for us wondering if the issue is still being worked on or if it has been resolved. Not only does this take up our time but it robs time for one of us to help another client. Please use the tickets for this reason. 3. Often times one of us is online while the other might be away for the day, or several days. If you email us directly without using ticket submission your request for help may not get answered for a day or more because the email goes directly to only one of us who might actually be away. If you want the best in response and help from us the best thing to do is do not email us directly and use the ticket suport.  We understand that it is "easier" to just toss us an email but really that is just making our work harder, longer, and taking away time for others to be helped. It would be easier for us if all clients would use the ticket support.